Privacy Policy

Personal Information is any information about you that identifies you, or by which your identity can reasonably be ascertained.

TMHA (including its related bodies corporate) collects personal information from its customers, suppliers and dealers, or employees or officers of its customers, suppliers and dealers, for purposes relating to the products and services it offers. Those purposes include:

• responding to enquiries regarding sales, products, accessories and services for material handling equipment.
• receiving feedback and dealing with complaints
• processing orders and administering accounts
• providing customer and dealer support
• applications for employment
• administering materials handling equipment warranties and product recalls
• marketing and promotional activities
• product development and market research
• meeting our regulatory and legal obligations.
• If we are unable to collect personal information we require, we may not be able to do business with you or the organisation with which you are connected.

Where possible, TMHA will collect your personal information directly from you. This may take place in a number of ways, such as when you give us a written order or ask us to provide a product or service over the telephone or internet. Our website may also offer interactive facilities, such as customer enquiry or comment forms and competition entry forms, where personal information may be collected. In addition, we may obtain personal information from third parties such as our dealers and distributors, contractors and regulatory authorities.

Regardless of who provides personal information to us, it will always be handled by TMHA in accordance with this privacy policy and the National Privacy Principles.

In providing you with a product or service, we may sometimes need to disclose your personal information to others. It is generally our policy not to disclose information to external organisations, however, examples of the types of organisations we may need to disclose information to in the course of providing a product or service are:

• related bodies corporate
• TMHA dealers
• parts suppliers
• insurers and financiers
• a person outside TMHA who is contracted to us to provide a particular service on our behalf.
• business partners

Some examples of the kinds of organisations with which we contract are

• mailing houses for bulk mailing of letters and notices;
• printers for marketing material; and
• accountants, lawyers and other service providers.

Those contracted parties are not authorised by us to use personal information for anything other than the purpose for which we supplied that information to them.

Sometimes, the law requires us to disclose personal information. For example, information may be disclosed to a court in response to a subpoena or to a Government agency such as a vehicle licensing authority or the Australian Taxation Office. We may also disclose personal information where the individual consents to us doing so. That consent may be written, verbal or implied from your conduct.

From time to time, we may use personal information to inform our customers about our products and services, or about special offers and promotions that we think may be of interest to you. We will generally give you the opportunity to express a wish not to receive direct marketing communications. You can let us know at any time if you no longer wish to receive marketing material (by contacting us by any of the means set out below) and we will remove your details from our direct marketing database.

TMHA does not disclose personal information to organisations outside TMHA and the Toyota group of companies for the purposes of allowing them to direct market their products. However, we may join dealers and other business associates of TMHA in joint marketing of our respective products and services to customers. If the law requires us to provide you with information about our products or services, we will provide that information even if you have elected not to receive information about our products and services generally.

We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date.

We do everything we can to ensure that the personal information we hold is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it. Security of personal information Security of personal information is important to us and we take all reasonable precautions to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

• external and internal premises security;
• restricting access to personal information only to staff who need it to perform their day to day functions;
• maintaining technology products to prevent unauthorised computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
• maintaining physical security over paper records.
• Access to personal information by individuals

You can access most of the personal information we hold about you by contacting us by any of the means set out below. We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you. Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why.

The type of personal information we collect on our websites depends on how you make use of the sites.

When you visit the sites, our host, records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our sites may be affected. Information collected about your visit to our sites is retained for statistical and website development reasons and is not in a form which would enable us to identify you.

When visiting our site, you will not be required to provide us with any personal information unless you request information about a TMHA product or service; respond to a TMHA competition or promotion or submit an online application or request. In that case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the competition or promotion.

The information provided may also be retained for product planning purposes, and unless you tell us that you don't want it used for direct marketing purposes, may be used for those purposes.

If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our Internet Host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes. E-mails may also be sent to our dealers or contractors when they relate to product or service enquiries or complaints. They also treat the information confidentially, but do record it in our in-house database.

Although we take steps to protect information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.

If you believe that the privacy of your personal information has been compromised, please let us know. You can make a complaint by contacting the person or department you were dealing with or by calling 02 9710 3314 and asking for the privacy officer. We will respond to complaints as soon as possible.

If you would like more information about TMHA's approach to privacy, please contact info@tmha.com.au Third Party Websites Our website may contain links to websites which are owned or operated by third parties independent of TMHA including websites owned or operated by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices.

You can contact TMHA by telephoning us on (02) 8706 6100.

We apply cookies on our website. Cookies are small files stored by most internet browsers to track visitor information and enable TMHA to make its web-offering more relevant to you. This happens by Cookies providing information on your browser settings such as, location, type of device used to access the website, etc. Cookies can provide insight into which other websites you may have visited, which again can be beneficial to refine the content you can see on a TMHA website. Through Cookies, TMHA may learn about your browsing preferences, and which products you are interested in. Whilst Cookies in principle do not directly identify you, TMHA may be able to associate your previous website behaviour with your details on a TMHA website.

Some of the cookies used by our websites are set by us, and some are set by third parties on TMHA’s behalf. Our use of cookies from third parties enables tailored advertising, so that you may see advertisement of TMHA on unrelated websites that you browse to.

If you are not interested in the advantages of our Cookies, the Help function of your browser can provide instructions on how to prevent or block Cookies or delete existing Cookies. By using our website without deleting, blocking or rejecting some or all cookies, you agree that we can place those cookies that you have not deleted or rejected on your device.

Our websites may use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics may use Cookies, amongst other tools, to help the website analyze how users use the site across multiple devices. The information generated by the cookie about your use of the website will be transmitted by Google and be stored by Google in accordance with Google’s Privacy Policy.